Refund policy

What is the return process?

We want you to be 100% satisfied with your BằNG purchase!

For products purchased on our website, you can request to return your undamaged and unused items in their original packaging within 14 days of receipt. Contact our customer team at info@bangoibanga.com with your order number and reason for the return, and we’ll provide you with all the details!

Customers are responsible for shipping charges when returning items to our warehouses in Pennsylvania (for U.S. orders) or near Paris (for EU orders). If you no longer have the original packaging, a repackaging fee of $10/€10 will be deducted from your refund.

For products purchased through one of our retailers, please reach out to them directly.

How much are the return shipping costs?

Return shipping costs vary based on the product's weight and the shipping location. Customers are responsible for shipping charges when returning items to our warehouses in Pennsylvania (for U.S. orders) or near Paris (for EU orders).

To get an accurate quote from your chosen carrier, use the product's dimensions and weight listed on each product page. If you need further assistance with your return, feel free to contact us at info@bangoibanga.com.

Do you offer exchanges?

We currently do not offer direct exchanges. However, you can return your order for a refund and place a new order.

To initiate a return, please contact our customer team at info@bangoibanga.com with your order number, and we’ll provide you with all the details.

When will I be reimbursed?

Once your order has been processed through our warehouse, we will issue a refund to your original payment method within 2 weeks. You’ll receive a confirmation email with all the details. It may take 3–5 business days for the refund to appear in your bank account.

As soon as your return is shipped back to the warehouse, send us an email at info@bangoibanga.com with the tracking information. This will help us monitor the return and ensure you receive your refund quickly.